Coventry Healthcare has an exciting opportunity for a Customer Service
Specialist for our Bismarck, ND location. This Associate Customer Communications
Specialist is a wonderful opportunity to work with people who share your
commitment to a higher standard. The ideal candidate will be responsible for
developing and enhancing customer relationships by responding to customer
inquiries and resolving customer concerns within a Contact Center team to meet
or exceed customer service requirements. This is a fast-paced, hands-on,
team-oriented environment where creativity, initiative, and innovation are
highly rewarded.

Essential Responsibilities:
Interfaces with customers via telephone, written correspondence, fax, web,
and/or electronic mail to respond to routine inquiries and resolve concerns.

Researches customer information by effectively using the "Essentials"
on-line resource library and Customer Service Console in response to inquiries
including, but not limited to, authorizations, payments, denials, coordination
of benefits, and eligibility.

Investigates, analyzes, and resolves outstanding issues to achieve customer
satisfaction; takes responsibility for following through and bringing
outstanding issues to closure.

Completes limited transactions including simple adjustments.

Maintains complete and accurate documentation of all customer interactions.
Maintains production and phone quality standard.

Demonstrates professionalism and presents a positive image of the company when
interacting with customers.

Performs other duties as required.

Basic Qualifications:
High school diploma or equivalent.

Basic computer skills in a windows-based environment.

Preferred Qualifications:
1 year related customer service experience preferred.

Other:
Highly self-motivated and able to work well under stress in a fast-paced
environment.

Strong listening and interpersonal skills; skilled at developing and maintaining
effective working relationships.

Demonstrates responsiveness and a sense of urgency when dealing with customers.

Effective verbal and written communication skills.

Strong analytical and problem-solving skills.

Strong organizational skills with ability to multi-task well.

Must be able to absorb and apply new and changing information.

Able to maintain regular and consistent attendance in accordance with company
and departmental policies and procedures.

Please apply directly to http://careers.cvty.com and refer to Req# 158205, Associate Customer Communications Specialist