Associate Service Operations Specialist (Accounts Receivable)

Associate Service Operations Specialist (Accounts Receivable) You've been looking for an opportunity to work with people who share your commitment to a higher standard. You imagine building a career and even enjoying your work. Good news. We've been looking for you too. Our Associate Service Specialist position may be right for you. In this position, you will be responsible for one aspect of service including, but not limited to, processing electronic bank files, adjustments, and collections of returned banking items, responding to customer inquiries, and resolving customer concerns within a team environment to meet or exceed customer service requirements.

ESSENTIAL DUTIES -Processes daily/monthly bank files to withdrawal (ACH) individual product members premium payments. -Researches customer information in response to inquiries including, but not limited to, authorizations, payments, and eligibility. -Assesses, investigates and resolves outstanding issues to achieve customer satisfaction. -Interfaces with customers by telephone and/or correspondence to respond to inquiries and resolve concerns. -Reconciles all returned checks in a timely and accurate manner. -Takes responsibility for own self-development; recommends areas where cross-training is needed. -Promotes a positive team environment; seeks out ways to continuously improve teaming. -Understands the team